Yes, it is safe to order on julsti.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

To keep your styles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics when wearing fashion jewelry; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold or gold filled should never be worn in the shower, pool or ocean. Pack your pieces carefully for travel; we recommend always storing them in your carry-on luggage. Please visit the product page for each item for more detailed care instructions.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

Custom items ship per the timelines as noted on their product page, at checkout, and in your order confirmation email.

Most U.S. orders are shipped via UPS. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS.

JULSTI. offers complimentary shipping for any item you’d like to return. Simply visit this page to print a return label. Then drop off your package at the nearest UPS location. 

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you are still experiencing any difficulties, please send us an email at helpme@julsti.com, and our Customer Care Team will be happy to assist.